Refund policy

At elvane your satisfaction is our priority. Please read this policy carefully before making a purchase.

30-Day Returns Policy

We accept returns within 30 days of delivery, whether your Elvane Halo is unopened or has been opened for testing.

To qualify for a return, the following conditions must be met:

  • The return must be requested within 30 calendar days of delivery.

  • The product must be in its original, undamaged condition, with no signs of excessive use or damage.

  • All original packaging, accessories, attachments and included components must be returned with the product.

  • If the product has been opened or tested, it must be carefully repackaged in its original packaging before being returned.

Please note: We understand you may want to try your Elvane Halo before deciding whether to keep it. Light testing is permitted, provided the product remains in good condition and is returned complete with its original packaging and accessories.

Returns that do not meet these conditions may be subject to a deduction from the refund, where permitted by law.

These conditions do not affect your statutory consumer rights.

To initiate a return, contact us at contact@elvanedaily.com before sending any items back. Do not return items to the shipping address on your package — unauthorized returns may not be processed or refunded. Our team will provide you with the correct return address and instructions within 2 business days.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection within 2 business days.

  • Approved refunds are processed to your original payment method within 5–10 business days

  • Shipping and handling fees are non-refundable unless the return is due to our error

  • Processing times may vary by payment provider

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at contact@elvanedaily.com.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, notify us within 7 days of delivery at contact@elvanedaily.com with:

  • Your order number

  • Clear photos of the item and packaging showing the issue

We will replace the item or issue a full refund at no cost to you.

Order Cancellation

Once an order has been dispatched, cancellation is no longer possible. You may still be eligible for a return under this policy.

EU Customers

Under the EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receipt without providing a reason. To exercise this right, contact us at contact@elvanedaily.com within the 14-day window. Upon return of the unopened product, we will refund the full order value including original standard shipping costs within 14 days of receiving your return. You are responsible for the cost of returning the item to us.

Contact Us

contact@elvanedaily.com

Response time: within 2 business days.